Returns and Refund Policy
We know you’re going to love our products but if for any reason you want to return something please note our policy below:
- All requests for a refund or exchange must be instigated by contacting us via firstname.lastname@example.org within 14 days of your order being fulfilled. You will then have a further 14 days to return the item to us.
- We will happily refund or exchange unwanted items which must be unopened and in reasonable and re-saleable condition.
- Items damaged in transit, must be reported within 72 hours of delivery, please provide photographic evidence via attachment to your request.
- Return shipping costs will be borne by the customer. We recommend that you insure your package as we are not liable for any product(s) lost or damaged in transit.
- Once we have inspected the returned item we will process your request and either approve or deny within 7 days. We will contact you to advise on our decision and endeavour to achieve an acceptable outcome for both parties.